Mac OS X HelpDesk Support is a 32-hour, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. The course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Applications and Processes
Peripherals and Printing
Intermediate-level (B2) knowledge of English, basic Mac OS X knowledge
Who should attend
high school or university graduates, professionals