Mac OS X HelpDesk Support
Mac OS X HelpDesk Support

MacOS HelpDesk Support is a 32-hour, hands-on course that provides an in-depth exploration of troubleshooting on macOS. The course is designed to give you a tour of the breadth of functionality of macOS  and the best methods for effectively supporting users of macOS systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Course Topics

  • Installation
  • Users Accounts
  • File Systems
  • Data Management
  • Applications and Processes
  • Network Configuration
  • Network Services
  • Peripherals and Printing
  • System Startup


Instruction Languages EL, EN
Prerequisites Intermediate-level (B2) knowledge of English, basic macOS knowledge
Who should attend high school or university graduates, professionals
Certificate of Attendance Yes


Days and Hours Start Date End Date Hours per Week
Friday 18:00-22:00 & Saturday 10:00-14:00
 - - 8