Mac OS X HelpDesk Support

Mac OS X HelpDesk Support

Mac OS X HelpDesk Support is a 32-hour, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. The course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Course Topics

  • Installation
  • Users Accounts
  • File Systems
  • Data Management
  • Applications and Processes
  • Network Configuration
  • Network Services
  • Peripherals and Printing
  • System Startup

 Information

Instruction Languages EL, EN
Prerequisites Intermediate-level (B2) knowledge of English, basic Mac OS X knowledge
Who should attend high school or university graduates, professionals
Certificate of Attendance Yes

 Schedules

Days and Hours Start Date End Date Hours per Week
Friday 18:00-22:00 & Saturday 10:00-14:00
 - - 8